Terms and Conditions

The Immigration and Refugee Board of Canada (IRB) allows you to use the IRB's online self-service portal called My Case to view current case status or other case information on your active case(s) before the IRB.

These Terms and Conditions govern your use of My Case. Please read these Terms and Conditions carefully before registering for My Case; by registering for and using My Case, you are agreeing to these Terms and Conditions.

You must have an active case before the IRB in order to register for My Case. If you don't, you won't be able to complete your registration.

If you want to be able to use My Case, you will first have to complete the My Case registration and authentication process.

You will be required to log in to the My Case registration process using GC Key or a Sign-In Partner. You will then be asked some security questions pertaining to your case before the IRB in order for us to validate your identity. You will have to provide some personal information:

• your Unique Client Identifier;
• your date of birth; and
• other select information about your case before the IRB.

In order for you to be able to register, you must ensure that the IRB has the most current contact information for you, including your mailing address, email address and cellphone number. You can do this by providing the Notification of Client Contact Information form to the IRB. You must notify us if your email address changes, which you can do in the My Profile menu located on the left side of your My Case.

By registering for My Case, you agree that the IRB will send you an email at the email address provided to let you know when you have a new message from the IRB regarding an update to your My Case account or when My Case is unavailable. Once you log into My Case, you can access the message that was sent to you.

If you do not provide complete and accurate information, you will not be able to register for My Case.

When you register for My Case, you will be asked to choose how you would like to receive your access code, which is a unique code issued by the IRB that is required to validate the identity of first-time users of My Case and to ensure the security and confidentiality of your personal information. If you choose to receive it by text, you will be asked to confirm the cellphone number that you have already provided (if you have previously provided this information on the Notification of Client Contact Information form). If you haven't provided the IRB with a cellphone number, you will be able to receive your access code in person, where you will need to show proof of identity including photo identification. The access code will expire after 30 days and will become invalid after use.

Once you have completed the registration process, you will be able to view your active case(s) on My Case. For subsequent visits to My Case, you will be able to log in by providing your user ID and password. Unless you choose to change your user ID and password, you will not need to provide your personal information again.

You must log out after using My Case. Your session will automatically time out after one hour of use. If you need more time, you can log in again.

You understand that your My Case account may contain Protected B information. It is your responsibility to take precautions to help maintain your privacy by not sharing your user ID and password, your access code and other personal information with anyone. Your privacy may be compromised if you use an unsecured network, public or multi-user computer to access My Case.  It is your responsibility to verify the security of your computer and internet connection.

You are responsible for any access or use of My Case using your user ID and password.

If you wish to deactivate your account, contact us.

The IRB may revoke your access to My Case at any time without notice or liability to you if we suspect that you have made unlawful or prohibited use of My Case or failed to comply with these Terms and Conditions.

Personal Information Collection Statement

Personal information is collected pursuant to the Immigration and Refugee Protection Act and the related IRB rules.

Provision of the requested information during the My Case registration process is voluntary. Your personal information is used by the IRB for the purpose of authenticating your identity to make sure that you are the person associated with your case before you will be given access to My Case. Your email address is used by the IRB for the purpose of communicating with you regarding your My Case account, and notifying you when My Case is unavailable.

You may change your mind and decide to exit the registration process before completing it. If you cancel, none of the personal information you have entered will be retained.

Any personal information collected by the IRB is protected under the Privacy Act. You have the right to request access to your personal information and to request changes to incorrect information.

Any questions, comments, concerns or complaints you may have regarding the administration of the Privacy Act and privacy policies regarding the IRB may be directed to our Access to Information and Privacy Coordinator by email, or by writing to:

Eric Villemaire
Director, Access to Information and Privacy
Immigration and Refugee Board of Canada
Access to Information and Privacy Directorate
344 Slater Street, 14^th floor
Ottawa, Ontario
K1A 0K1

If you are not satisfied with the IRB's response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by telephone at 1-800-282-1376.

By registering for My Case, you are consenting to the collection and use of your personal information for the purposes identified in this statement.

Registration for My Case is voluntary. If after reading this statement, you prefer not to register for My Case, you can continue to get your case information or submit the Notification of Client Contact Information form by other means. For more details, contact us here.